Delivery Information

Delivery Costs.

Blinds are free delivery and spares have a one-off charge of £4.80 to UK, Windows and flashings are charged at £36.00 to all UK postcodes including Northern Ireland and Channel Islands. Delivery charges will apply on all shipments to Europe. Most products are shipped from the EU and will go through customs so may have a slight delay, No customs charge will be incurred as the goods are going between Velux Denmark and Velux UK, it is then distributed from Wellingborough to yourself. The courier will update tracking details when it is collected 24hrs before scheduled delivery. Please check your spam box for delivery details prior to calling.

Delivery Times

Blinds are 7 - 15 working days, dependant on blind type size and colour, Velux will no longer give delivery times until the order is processed! Electric or solar blinds are 15 - 20 working days and all other Velux products will be delivered direct from Velux outside UK within 7 - 15 working days to the address you have specified.

Delivery days will be Monday - Friday from 8am to 6pm (no allocated time slot given)

Please note deliveries will require a signature and any damage to the packaging needs to be signed for as damaged, no claim can be made from the courier for damages that are signed for as unchecked.

On the day of delivery you can leave a signed note stating 'Please leave the parcel with a neighbour or a secure place' (at your risk).

DX will deliver the larger goods and parcelforce the smaller ones, outside of mainland UK can be another courier. GLS generally bring blinds in to the UK and then pass on to parcelforce, the tracking details for parcelforce are usually in the email sent from GLS. Please check your emails and spam boxes for delivery info from them.

For delivery dates please text or whatsapp a message with your order number to 07771535235.